Technical Support Specialist (posted 04.10.02)
Summary of Job Responsibilities:
- Handle incoming calls at the customer support help desk
- Provide 1st level technical support to clients by identifying, researching, isolating and resolving client issues
- Professionally, accurately and efficiently handle customer inquiries through Internet, email and telephone, and resolve technical and performance related issues
- Must immediately respond to client inquiries and determine appropriate response level or escalate problems as appropriate 
- Maintain customer support database

Essential Job Functions: 
- Trouble-shooting and diagnosis of technical issues
- Commitment to providing superior customer support
- Work effectively in a constantly changing environment 
- Work well both individually with minimum supervision and in teams 
- Maintain objectivity in effective problem resolution

Experience/Skills Required: 
- Minimum 2-3 years client service and technical support experience within software/IT industry
- Excellent technical / computer skills 
- Ability to communicate technical analysis to technical and non-technical audiences
- Proven abilities in customer service and/or relationship management
- Excellent written, communication, and interpersonal skills
- Flexibility within a dynamic, fast-paced environment 
- Ability and desire to research and learn new technology

Experience or knowledge in the following technologies will be helpful: 
· Windows 2000 Server
· Microsoft Terminal Server
· Citrix MetaFrame
· Active Directory
· Microsoft Exchange

Position located in San Diego area. Only local candidates need apply.

To apply for this position, please send your correspondence and resume to jobs@eserver.com or fax it to 619.294.2637.

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Sales & Marketing Intern
Assist in the development of sales and marketing campaigns along side top management.  Duties will include creating new leads and developing strategies for sales.  This is an excellent opportunity to learn excellent business skills in a fun, fast-paced, growing technology company.

You must have good communication skills and be comfortable speaking about new technologies and the internet.  Must be personable and eager to learn.

To apply for this position, please send your correspondence and resume to jobs@eserver.com or fax it to 619.294.2637.